Refund policy

We accept refund requests only in the following cases:

• The product arrives damaged or defective.
• The product never arrives (confirmed via tracking).
• The wrong item was received.

Requests must be made within 7 days of delivery.

We do not offer refunds for customer error (wrong color/size) or change of mind.

To request a refund, contact us at info@neyrahcosmetics.com with photos and your order number.

 

NOTES:

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@neyrahcosmetics.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@neyrahcosmetics.com